Exchange Policy

Due to the perishable nature of our products we do not currently offer refunds on our products. We have a 30-day exchange policy, which means you have 30 days after receiving your item to request an exchange.

To start an exchange, you can contact us at hello@thesaltedrooster.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your return package. Items sent back to us without first requesting an exchange will not be accepted.

You can always contact us for any exchange questions or concerns at hello@thesaltedrooster.com.

Damages and Issues

We take great care to ensure your order reaches you in pristine condition. Upon receiving your package, please inspect it carefully. If you find any defects, damages, or receive the wrong item, kindly notify us at your first convenience. Your satisfaction is our priority, and we're committed to addressing any issues swiftly and ensuring your buying experience with us is nothing short of exceptional.

Exchanges

The fastest and most efficient way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item(s).